Printer Repair

Printer Tips from the Printer Tech. HP 9000 Series. Mystery 13.20.00 errors.

Wednesday, January 21st, 2009 | Printer Repair | No Comments

This post is a heads up to everyone out there with 9000 paper jams.

This is a fun service call we came across recently. On a 9000mfp one of our customers was having chronic paper jam errors which would lock down the machine. 13.20.00 is typically an error relating to some random piece of paper being stuck somewhere inside the 9000. Normally easy enough to remedy. (Open Doors, remove paper, print) Well in this case, there was no actual paper jam. 13.20.00 can also indicate a paper wrap error. Now typically that would mean that a piece of paper has actually wrapped itself around the Teflon sleeve inside the fuser. In this case it actually means that the fuser and DC controller both think that there is paper stuck in the fuser, and wont let you tell them otherwise. Oh yeah, and as this point both your fuser and DC controller are toast.

Call a tech. You need a new Fuser & DC Controller. The trick is this, replace BOTH at the same time! Installing a new fuser into a 9000 with a bad DC controller may blow the new fuser, same deal replacing the DC and not changing the fuser.


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Printer Tips from the Printer Tech. HP P4015 New Firmware Fix!

Friday, December 19th, 2008 | HP Toner, Printer Repair | 1 Comment

Since HP introduced us to the all new P4015 just a few months ago, 2, count em 2, firmware revisions have been released. The newest firmware is version 04.046.2A released in early September.

The P4015 is the newest reincarnation of the LaserJet 4000 series. The 4000 series has been the mainstay of savvy business’s around the world for a decade and change. While these are not massive workgroup printers like the 8000 and 9000 series, they do well for medium workgroups of 2-15 users. The toner cartridges have a respectable page yield, which leads to a lower cost per page. (see this post to understand the correlation between printer cost and cost per page.)

But, back to the Firmware. As with any HP new release, the P4015 has had a few hiccups. The rapid firmware releases on the part of HP are a positive indication that HP is really staying on the ball with all the bug fixes.

Here is a list of the published bug fixes that this newest revision corrects. Even if the problem you are having is not listed here, go ahead and update your firmware, some fixes are not listed.
• ANY/ANY is not available for Tray2 or the Envelope Feeder
• 49.4C02 error when posting status messages from Chai SOE concurrently
• Bad string displayed when inputting PIN code for stored job
• IOFs using “Internal Page” causes Menu Map, Configuration Page, or File Directory to be corrupted
• Information on the “Show ME How Supported Paper” page is incorrect
• PIN Printing does not work when the EWS is password protected
• Help Message not descriptive enough for the Order Maintenance Kit warning
• 4015 does not report USB stick SN correctly when it is 20 digits long
• Unable to print fonts in Hebrew
• Adaptive Printing Solution – Quiet Mode
• Forms Edge to Edge


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Printer Tips from the Printer Tech. HP CP4005N CP4005DN Error: 49.4C02

Tuesday, October 28th, 2008 | Printer Repair | 1 Comment

One of these days someone at HP will explain to me why PDF files constantly anger printers into stalling out. For now here is your tip:

For the HP Laser jet CP4005N, CP4005DN etc.
If you are receiving the Error 49.4C02 it’s a firmware issue.
Once again the almighty PDF is causing your printer to stall while translating the file into print.
Firmware version 20080128 46.034.0 is the newest thing from HP as of now.

If you have never updated firmware it’s not rocket science. Download the firmware HERE make sure you download the correct version Mac, PC, or UNIX. (seriously UNIX?) Unzip the file and there are several ways to upload the new firmware.

NOTE: Normally when updating firmware the printer will receive the file, update it’s firmware, then reboot. For some reason when I installed this firmware version the reboot did not happen. If this happens let the thing sit for a few hours, then manually power cycle the printer. (I let this customers machine sit overnight) I don’t know if this is a problem with this firmware revision, or if the CP4005N I was working on was being simple. Regardless, this may happen to you. Be careful never reboot a printer during a firmware update if you can avoid it. It’s like reprogramming it’s brain half way, then expecting it to operate. Not going to happen and you will have to purchase a new firmware chip.

That’s it for now.

Here is a list of fixes from the HP documentation on this firmware revision.
The following fixes or improvements are provided by this firmware release (20080128 46.034.0):

Corrected Processing Job Hang at 1000 pages
Improved PDF printing.
Corrected problems Printing Postscript Macros & Fonts.
49.4C02 error when printing PDFs.
WideA4 setting does not retain extended area after power cycle.
Garbage Display after update avter firmware update.
Corrected localization in Russion Language-“Overheated” where “Warming up” expected.


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